Privacy Policy

Welcome to HelpIQ! Your privacy is of utmost importance to us, and we are committed to safeguarding your personal and business information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services. By accessing or using HelpIQ, you agree to the practices outlined in this Privacy Policy.

Table of Content

Information We Collect
How We Use Your Information
Sharing of Information
Data Retention
Security
Your Rights and Choices
Cookies and Tracking Technologies
Third-Party Services and Links
International Data Transfers
Children’s Privacy
Changes to This Privacy Policy
Contact Us

1. Information We Collect

We collect the following types of information:

a. Personal Information

Name, email address, phone number, and other contact details you provide when signing up or contacting us.
Payment and billing information when you subscribe to our services.

b. Business Information

Shopify store details, such as store URL, sales data, customer interactions, and order details, to enable seamless app integration.

c. Technical Information

Device information, IP addresses, browser type, and operating system to optimize performance and user experience.

d. Usage Information

App usage data, customer interaction data, and feature activity logs to improve functionality.

2. How We Use Your Information

We use your information for the following purposes:

To operate, maintain, and improve our services.
To process payments, subscriptions, and ensure service continuity.
To offer personalized recommendations and tailored experiences based on your preferences.
To send you service-related communications, updates, promotional offers, and notifications.
To enhance security, monitor fraud, and address technical issues.
To comply with legal obligations and ensure adherence to Shopify’s platform guidelines.

3. Sharing of Information

We respect your privacy and limit the sharing of your information to the following circumstances:

With Service Providers: Trusted third parties that assist in payment processing, analytics, hosting, and support services.
For Legal Reasons: If required by law, regulation, or valid legal process, such as a subpoena or court order.
In Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of the transaction.

We never sell or share your data for marketing purposes without your explicit consent.

4. Data Retention

We retain your information only for as long as necessary to provide our services or as required by law. Data will be securely deleted or anonymized once it is no longer needed.

5. Security

We employ robust industry-standard measures to protect your information, including encryption, secure servers, and access controls. However, no system is entirely foolproof, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights and Choices

HelpIQ is committed to protecting user rights globally. Depending on your location and the applicable data protection laws, you may have the following rights:

General User Rights (Applicable Worldwide)

Access: Request access to the personal data we hold about you.
Correction: Request corrections to inaccuracies in your personal information.
Deletion: Request the deletion of your data where applicable.
Data Portability: Obtain a copy of your data in a structured, machine-readable format.
Restrict Processing: Request limitations on how your data is used.
Object to Processing: Opt out of certain types of processing, such as direct marketing.

Additional Rights for Specific Regions

European Union (GDPR): Residents of the EU have additional rights, including the right to lodge a complaint with a supervisory authority if they believe their data is being processed unlawfully.
California Residents (CCPA): California users can request specific disclosures about their personal information and opt out of its sale.

How to Exercise Your Rights

To exercise any of these rights, please get in touch with us at support@helpiq.app We may need to verify your identity before processing your request. Our response time will comply with applicable legal requirements, typically within 30 days.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

Enhance your user experience.
Analyze website and app performance.
Deliver targeted advertisements based on your preferences.

You can control your cookie preferences through your browser settings or use the “Do Not Track” feature.

8. Third-Party Services and Links

Our website may include links to third-party websites or services. This Privacy Policy applies only to HelpIQ. We are not responsible for the privacy practices or content of third-party services. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

HelpIQ operates globally, and your information may be transferred to and processed in countries other than your own. By using our services, you consent to such transfers.

How We Ensure Your Data’s Safety

We are committed to ensuring your data is protected wherever it is processed. To safeguard your information during international transfers, we implement the following measures:

Compliance with Legal Standards: We adhere to data protection laws applicable in different jurisdictions, including GDPR for users in the European Economic Area (EEA) and similar frameworks in other regions.
Adequate Safeguards: For data transfers outside the EEA or other regions with strict data protection laws, we use legally approved mechanisms such as Standard Contractual Clauses (SCCs), binding corporate rules, or other comparable safeguards.
Data Encryption and Security: We use advanced encryption technologies and secure storage methods to protect your data during transit and at rest.

Your Choices

If you have questions about international data transfers or wish to know more about the safeguards in place, please contact us at support@helpiq.app

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect or process data from children. If you believe a child has provided us with personal information, please contact us immediately, and we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. The “Effective Date” at the top indicates the latest update.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, you can reach us at: support@helpiq.app