HelpIQ

How to create Auto reply to HelpIQ?

The Auto Reply feature instantly responds to incoming messages with pre-configured responses, ensuring timely acknowledgment and managing customer expectations, thus improving communication efficiency

Here’s how:

  1. Click on the Settings icon from the left navigation menu
  2. Then select the Auto Reply menu (see the screenshot below)

On the right-hand side, you will see the dashboard.

3. Give the title to the auto-reply

4. Select between different sets of channels on which you want to send auto-reply to the messages.

5. Enter the text in the auto-reply inside the business hours section that you’d  like to send to the user

💡 You can also specify the days you want to use auto-reply by toggling on Customize days

6. Now Click on the Save button. 

Auto-reply is now saved 

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