Terms of Service

Welcome to HelpIQ! These Terms of Service govern your access to and use of our AI-powered customer support platform. By accessing or using the Service, you agree to be bound by these Terms. Please read them carefully.

Table of Content

Definition
Use of Service
User Responsibilities
Billing and Payment
Privacy and Security
Intellectual property
Disclaimer of warranties
Limitation to liabilities
Termination and Suspension
Modification of the terms
Changes to terms and conditions
Resolving Disputes and Governing Law
Contact Us

1. Definitions

This section explains key terms used throughout the agreement:

Service: refers to the HelpIQ platform, which includes customer support tools, AI features, integrations, applications, and updates.
User: refers to anyone using the Service, including Shopify store owners, their team members, and authorized agents.
Account refers to the registered profile required to access the HelpIQ platform and its features.
Content refers to all data, information, and materials, including customer messages, product data, and tickets, entered or processed using the Service.

2. Use of Services

By using HelpIQ, you agree to the following conditions and rules governing the platform’s use:

2.1 Permitted Use

HelpIQ is provided for Shopify store owners and authorized users to manage customer inquiries and improve support processes.
The Service must be used solely for lawful purposes in accordance with these Terms and applicable laws.
You are responsible for ensuring that all activities conducted under your account comply with this agreement.

2.2 Restrictions

You agree not to:

Use the Service for any illegal or unauthorized purpose.
Share, distribute, or resell the Service to unauthorized third parties.
Attempt to interfere with or disrupt the integrity, security, or performance of the Service.
Reverse-engineer, decompile, or create derivative works from any part of the platform.

2.3 User Responsibilities

You are responsible for maintaining the security of your account credentials and for all activities conducted under your account.
Notify HelpIQ immediately if you suspect unauthorized access or breaches.
Ensure your team members comply with these Terms when using the Service.

2.4 Compliance with Shopify Policies

By integrating HelpIQ with Shopify, you agree to adhere to Shopify’s Terms of Service and App Store policies in addition to this agreement.
Violations of Shopify policies may result in restricted access to the Service or termination of your account.

2.5 Modifications and Updates

HelpIQ reserves the right to enhance, modify, or discontinue parts of the Service as necessary. Users will be notified of major updates or changes.

3. User Responsibilities

As a user of HelpIQ, you agree to:

Provide accurate and up-to-date information during registration and maintain the confidentiality of your Account credentials.
Ensure compliance with all applicable laws and regulations while using the Service.
Use the Service only for lawful purposes and in accordance with these Terms.
Prevent unauthorized access to your Account and promptly notify HelpIQ of any security breaches.
Avoid actions that could harm the Service, including introducing viruses, hacking, or reverse-engineering the platform.

4. Billing and Payment

4.1 Subscription Model

HelpIQ operates on a subscription basis with monthly or annual payment options. Subscriptions include access to all features specified at the time of purchase.

4.2 Payment Methods

Payments are processed through Stripe. Users must provide accurate payment information to maintain uninterrupted access to the Service.
Payment details are securely managed in compliance with PCI DSS standards.

4.3 Refund Policy

Refunds are subject to HelpIQ’s discretion. Refund requests must be submitted within [specific time frame] and meet eligibility criteria detailed in our Refund Policy.

4.4 Late Payments

Failure to pay subscription fees on time may result in service suspension or termination.

5. Privacy and Security

HelpIQ prioritizes the privacy and security of user data. By using the Service, you agree to our Privacy Policy, which outlines how we collect, use, and protect your data. Key commitments include:

Compliance with GDPR, CCPA, and other data protection laws.
Secure handling of all sensitive data using encryption and industry-standard practices.
Restricting access to data only to authorized personnel for legitimate purposes.

6. Intellectual Property

6.1 Ownership

All content, trademarks, service marks, logos, and intellectual property related to HelpIQ, including but not limited to software, design, code, documentation, and materials, are owned by HelpIQ and its licensors.
Users are granted a limited, non-exclusive, non-transferable license to access and use the Service for its intended purposes.

6.2 Restrictions

Users are prohibited from copying, reproducing, distributing, modifying, or creating derivative works from any part of the Service without explicit written consent.
Any unauthorized use of HelpIQ’s intellectual property constitutes a violation of these Terms and applicable intellectual property laws.

6.3 Feedback

By submitting suggestions, feedback, or ideas for improvements, you grant HelpIQ a royalty-free, worldwide, transferable license to use, modify, and implement the feedback without restriction or compensation.

7. Disclaimer of Warranties

7.1 As-Is Basis

HelpIQ is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

7.2 No Guarantee of Results

HelpIQ does not guarantee specific results, uninterrupted access, or error-free performance of the Service.
Performance may depend on external factors beyond our control, including but not limited to third-party integrations, internet connectivity, or user adherence to instructions.

7.3 Third-Party Services

HelpIQ may integrate with or provide access to third-party services (e.g., Shopify). We are not responsible for the performance or terms of use of third-party services.

8. Limitations of Liability

To the maximum extent permitted by law:

No Responsibility for Indirect Damages: HelpIQ shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with the use or inability to use the Service.
Service Risk: You acknowledge that your use of HelpIQ is at your sole risk, and you assume full responsibility for any outcomes resulting from the use of the Service.
No Financial Compensation: HelpIQ is not responsible for providing any financial compensation for damages or losses incurred while using the Service.
Jurisdictional Exceptions: Some jurisdictions do not allow limitations on implied warranties or the exclusion of liability for incidental or consequential damages, so these limitations may not apply to you.

9. Termination and Suspension

9.1 Termination by User

Users may terminate their subscription at any time through their Account settings. Termination does not relieve the obligation to pay outstanding fees.

9.2 Termination by HelpIQ

We reserve the right to suspend or terminate access to the Service for violations of these Terms or for other legitimate business reasons.

Upon termination, all data associated with the Account may be deleted after a reasonable period unless required to be retained by law.

10. Modifications to the Terms

HelpIQ reserves the right to modify these Terms and Conditions. Any updates will be communicated via email or notifications within the platform. Continued use of the Service constitutes acceptance of the updated Terms.

11. Changes to Terms and Conditions

11.1 Right to Amend

HelpIQ may update or revise these Terms at any time. Updated Terms will be effective upon posting.

11.2 User Notification

Users will be notified of significant changes via email or in-app notifications. Continued use of the Service constitutes acceptance of revised Terms.

12. Dispute Resolution and Governing Law

Any disputes arising from these Terms will be resolved through binding arbitration under the rules of Australia. These Terms are governed by the laws of Australia.

13. Contact Us

If you have questions or concerns about these Terms, please contact us at: support@helpiq.app