FEATURES
Revolutionary Features to Elevate Your Shopify Store Support
Discover powerful features designed to enhance customer satisfaction, boost team productivity, and simplify your support workflows—all tailored for Shopify stores.
Features
Connect with your customers where they are. Manage support across Email, WhatsApp, Facebook, Instagram, and Live Chat—all in one platform.
Streamline customer communication through email. Resolve queries efficiently with seamless integration into your support workflows.
Engage with customers instantly on WhatsApp. Deliver personalized experiences and real-time responses on their favorite platform.
Handle customer queries directly from Facebook. Simplify interactions and respond faster to build trust and loyalty.
Respond to DMs and comments from Instagram users in one place. Offer quick resolutions to keep your brand’s social presence strong.
Offer real-time assistance with live chat. Reduce resolution time and create meaningful customer interactions on your website or app.
Features
Simplify your store operations with powerful Shopify integrations. From order and product searches to effortless store management, get everything you need to enhance productivity and deliver exceptional customer experiences.
Quickly locate customer orders using advanced search functionality. Save time and provide instant updates to your customers.
Search your entire product catalog in seconds. Ensure accurate information and recommendations for customer queries.
Access and manage your Shopify store data directly from our app. Streamline operations without switching platforms.
Features
Leverage the power of AI to enhance your customer support. From intelligent ticket summaries to automated replies and FAQ bots, streamline your processes and deliver faster, smarter, and more personalized support.
Get instant, concise summaries of tickets powered by AI. Save time and improve resolution accuracy with key insights at your fingertips.
Respond to customer queries faster with AI-suggested replies tailored to each situation. Empower your team to work smarter, not harder.
An AI-powered assistant to help your agents handle complex queries. Provide step-by-step guidance for exceptional support delivery.
Track all AI-powered activities with detailed logs. Monitor suggestions, automated actions, and customer interactions for better oversight.
Deploy an AI-powered FAQ bot to handle repetitive queries effortlessly. Reduce workload while offering instant, accurate responses to customers.
Features
Stay informed and make data-driven decisions with in-depth analytics.
Track resolution times, monitor efficiency, and improve customer satisfaction.
Features
Enhance teamwork by streamlining communication and coordination on customer support tickets. Empower your team to work together efficiently and resolve issues faster.
Add confidential notes to tickets to share updates or strategies with team members without the customer seeing them. Keep internal communication seamless and secure.
Keep track of key ticket details by adding notes directly to the ticket. This ensures everyone on the team stays informed and aligned.
Receive real-time notifications on ticket updates, private notes, and team activities. Stay informed to respond promptly and effectively.
Features
Boost your team’s efficiency with tools that streamline ticket management, improve response times, and simplify workflows. Increase overall productivity with minimal effort.
Temporarily pause tickets that require follow-up later, allowing you to focus on more urgent issues. Keep your workflow organized and efficient.
Set priorities for tickets to ensure urgent issues are handled first. Streamline your support process and resolve critical tickets faster.
Set business hours to automate responses and manage support availability. Provide timely assistance while ensuring proper work-life balance.
Customize and standardize your email signature across the support team. Ensure professional communication with every email sent.
Set up automated replies to acknowledge incoming tickets. Keep customers informed while providing timely responses during off-hours.
Order History
Quickly access past orders and their details for easy reference and better customer support. Track and manage customer orders with a few clicks.
