The Copilot feature enhances customer interactions by providing real-time suggestions and guidance to agents. It analyzes ongoing conversations, offers relevant responses, and assists agents in delivering efficient and accurate support, thereby elevating the overall customer experience. Here’s how you can…
Automated AI summarization condenses lengthy tickets into concise summaries, facilitating quicker comprehension for agents and faster response times, ultimately enhancing customer support efficiency Here’s how you can summarize the ticket 1. Click on the Inbox icon from the left navigation…
Our AI Suggest Response feature leverages advanced algorithms to analyze customer queries and suggest pre-written responses to agents, enabling faster response times. By automatically generating relevant suggestions, agents can efficiently address customer inquiries, improving overall support efficiency and enhancing customer…
Your support team shouldn’t invest time addressing repetitive questions from your customers. This is precisely why we developed the FAQ feature Here’s how you can add FAQs: Click on the Settings icon from the left navigation menu Then select the…
To enhance the chatbot’s AI model, simply input the web URL of the content you wish to use for training data. This will help the chatbot learn from the specific information provided on that webpage. Here’s how you can do…
