Category Help Centre

How I check the Resolution Report in HelpIQ? How I check the Label Report in HelpIQ? How I check the User Report in HelpIQ? How I check the Channel Report in HelpIQ?

dikshagoel2005
March 29, 2024

Help Centre

Help Center – AI function

How to use Copilot? How to summarize the ticket in HelpIQ? How to access AI Suggest reply feature in HelpIQ? How to add FAQs in HelpIQ? How to get access of AI Logs in HelpIQ?

dikshagoel2005
March 28, 2024

Help Centre

Help Center – User Management

How to add user and validate them in HelpIQ?

dikshagoel2005
March 28, 2024

Help Centre

Help Centre – Organisational Settings

How to create Auto reply to HelpIQ? How to create Quick replies to HelpIQ? How to Setup Auto Reply in HelpIQ? How to set up my Email Signature to HelpIQ? How to add business hours to HelpIQ?

dikshagoel2005
March 28, 2024

Help Centre

Help Centre – Ticket Management

How to add ticket note when interacting with customer? How to filter the ticket in HelpIQ? How to snooze the ticket in HelpIQ? How to mark the ticket as unread in HelpIQ? How to set the ticket priority in HelpIQ?…

dikshagoel2005
March 28, 2024

Help Centre

Help Centre – Shopify Integration

How do I get the Shopify product data of a customer in HelpIQ? How do I see the Shopify order data of a customer in HelpIQ?

dikshagoel2005
March 28, 2024

HelpIQ seamlessly integrates with Shopify, providing real-time access to order insights and product details for comprehensive ticket management. AI-driven features like summarizing conversations and suggesting responses enhance agent efficiency, while omnichannel support ensures seamless interaction across platforms. Real-time metrics analysis allows for strategic optimization of support efforts, while built-in collaboration tools streamline team communication. With HelpIQ, Shopify merchants can elevate their customer support experience effortlessly, boosting productivity and satisfaction.