Category Report Analytics

With the assistance of HelpIQ, you have access to metrics such as average first response time, average resolution time, and the number of messages needed to resolve a conversation all available within the resolutions report. Here’s how: Click on the…

The labels report provides valuable insights into performance across various channels. It allows for easy comparison to determine which labels exhibit the most efficient resolution times. Here’s how: Click on the Analytics icon from the left navigation menu Then select…

Explore individual user performance through HelpIQ’s user report. Analyze user performance, compare their capabilities, and uncover each user’s unique strengths. Here’s how: Click on the Analytics icon from the left navigation menu Then select the Users Report menu (see the…

The channels report provides valuable insights into the performance of your various channels. It enables effortless comparisons to identify the most traffic-generating channel and the channel with the most efficient resolution time Here’s how: Click on the Analytics icon from…