Collaborate Seamlessly with Your Team
Boost your team’s efficiency with powerful collaboration tools. Assign tickets, leave private notes, tag teammates, and receive real-time notifications—all from a single platform. Empower your support team to work together and resolve customer queries faster.
How it works
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Benefits
Simplified Ticket Assignment
Assign Tickets for Better Accountability
Ensure every ticket gets the attention it deserves. Assign tickets to specific team members and track progress, improving accountability and speeding up resolutions.
Assign tickets to individual team members with ease.
Track assigned tickets and ensure timely responses.
Improve workflow efficiency and avoid task duplication.
Private Notes and Real-Time Notifications
Collaborate Privately with Tagged Notes
Keep internal communication organized and effective with private notes. Tag colleagues to share updates or seek advice, and receive real-time notifications to stay informed.
Leave private notes visible only to team members.
Tag colleagues directly within the ticket for instant collaboration.
Get real-time notifications for tagged private notes.
Centralized Ticket Notes
Keep Ticket Updates Organized and Accessible
Maintain clarity with detailed ticket notes. Keep all updates, internal comments, and progress logs centralized for seamless handoffs and a comprehensive record
Add detailed notes to tickets for clear documentation.
Streamline handoffs with a complete ticket history.
Centralized notes ensure nothing falls through the cracks.
Take Your Customer Support to the Next Level with Our Powerful Features
FAQs
Frequently asked questions
More questions? Contact Us
Currently, each ticket can only be assigned to one team member at a time to ensure accountability, but notes can be shared with the entire team.
No, private notes are for internal use only and are not visible to customers.
Team members tagged in a private note will receive instant notifications, ensuring timely collaboration.
Yes, ticket notes can be edited to update or correct information as needed.
Absolutely! Every note includes a timestamp and the name of the team member who added or edited it for full transparency.
