Help Center Ticket Management → Ticket Assign Ticket Priority Ticket Snooze Ticket Note Report Analytics → Resolution Report Label Report User Report AI function → AI Logs Copilot Store FAQs Support Channels → Chat Configure Whatsapp Configure Email Configure Facebook | Instagram Configure Shopify Configuration → Shopify Store Organisational Settings → Business Hours Email Signature Auto reply Ticket Collaboration → Private Note Alerts User Management → Add & Validate User Shopify Integration → Order Search Product Search