Boost Productivity with Smarter Support Tools
Streamline your customer support operations with our Productivity Enhancement features. From Quick Replies and Auto Replies to setting priorities, labels, and business hours—manage your tickets effectively and save time while delivering exceptional customer service.
How it works
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Organize Tickets with Labels and Priorities
Stay Organized with Ticket Labels and Priorities
Mark tickets with labels and set priorities to keep your workflow organized. Quickly identify urgent issues and categorize tickets for seamless management.
Mark tickets with customizable labels for categorization.
Set ticket priorities to manage workload effectively.
Filter tickets based on labels or priority levels.
Benefits
Speed Up Responses with Quick Reply and Auto Reply
Respond Faster with Automation
Eliminate repetitive tasks with Quick Reply and Auto Reply features. Save pre-written responses for common queries and automatically engage customers even outside business hours.
Save and use Quick Replies for frequently asked questions.
Automatically send replies to customers when agents are unavailable
Improve customer satisfaction with timely responses.
Gain Insights with Ticket Summaries and User History
Understand the Full Picture in Seconds
Access detailed ticket summaries and view user history to gain context instantly. Resolve issues more effectively with a complete understanding of customer interactions.
View a concise ticket summary for quick insights.
Access user history, including previous interactions and purchases.
Provide personalized support with contextual information.
Take Your Customer Support to the Next Level with Our Powerful Features
FAQs
Frequently asked questions
More questions? Contact Us
Quick Reply allows you to save pre-written responses for common customer queries, enabling agents to reply instantly without typing the same message repeatedly.
Yes, you can fully customize Auto Replies to align with your brand voice and inform customers about your availability.
Ticket labels allow you to categorize and filter tickets based on issue type, department, or priority, making it easier to manage and resolve them efficiently.
Yes, user history includes past interactions, purchase details, and any previous issues raised, giving agents valuable context for personalized support.
Absolutely! You can configure business hours for different teams or regions to ensure customers are informed of your availability
