Real-Time Matrix Analysis: Insights That Drive Excellence
Transform your customer support with actionable insights. Our Real-Time Matrix Analysis feature provides detailed reports on response times, customer feedback, open tickets, channel performance, and label-wise analysis. Stay ahead with data-driven decisions and deliver unparalleled customer experiences.
How it works
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Benefits
Response Time and Feedback Reports
Measure and Improve Your Support Efficiency
Track your team’s performance with precise metrics on response times and customer feedback. Identify bottlenecks and enhance resolution speed to meet customer expectations.
Reports on average and median response times.
Insights into customer satisfaction based on resolution feedback.
Identify and prioritize overdue tickets.
Channel and Label-Wise Analysis
Understand Channel and Label Performance Like Never Before
Analyze how different support channels and ticket labels perform. Uncover patterns to optimize workflows and allocate resources effectively.
Channel-wise reports for Live Chat, Email, WhatsApp, and more.
Performance tracking is based on ticket labels or categories.
Identify top-performing and underperforming channels.
Customer Satisfaction (CSAT) Report
Enhance Customer Experiences with CSAT Insights
Gain actionable insights into your customer satisfaction levels. Track, analyze, and improve your support team’s performance to ensure every interaction leaves a lasting positive impression.
Real-time tracking of customer satisfaction scores.
Detailed reports to evaluate team performance and accountability.
Drive continuous improvement with actionable feedback.
Take Your Customer Support to the Next Level with Our Powerful Features
FAQs
Frequently asked questions
More questions? Contact Us
It is a comprehensive reporting tool that provides real-time insights into customer support metrics such as response times, feedback, open tickets, and performance by channel or label.
By analyzing response time metrics, you can identify delays and improve workflows, ensuring faster resolutions for customer queries.
Yes, you can generate detailed, channel-specific reports for Live Chat, Email, WhatsApp, and more to analyze performance.
Label-wise reporting categorizes tickets based on predefined labels (e.g., priority, issue type) to help you understand performance and trends across different ticket categories.
Absolutely! All metrics and reports are updated in real-time, giving you the latest insights whenever you need them.
