In the fast-paced world of e-commerce, exceptional customer support can set your Shopify store apart. Live chat apps are one of the most effective ways to provide real-time assistance, build trust, and increase conversions. In 2025, Shopify live chat apps have evolved significantly, offering advanced features like AI integration, personalized communication, and omnichannel support.
Whether you’re a small business or a scaling e-commerce brand, choosing the right live chat app is crucial. Here’s a rundown of the top 5 Shopify live chat apps you should consider in 2025 to deliver world-class customer support and maximize your store’s potential.
Why Live Chat Apps Are Essential in 2025
Live chat isn’t just a nice-to-have feature anymore—it’s a necessity. Here’s why:
- Instant Gratification: Customers expect immediate answers, and live chat delivers.
- Higher Conversions: Real-time assistance can significantly reduce cart abandonment rates.
- Customer Retention: Personalized support fosters loyalty and encourages repeat purchases.
Top 5 Shopify Live Chat Apps in 2025
Here are the best Shopify live chat apps to enhance your customer support and boost sales:
1. HelpIQ: The AI-Powered Shopify Live Chat App
Best For: Stores looking for AI-driven, 24/7 customer support.
HelpIQ is a game-changer for Shopify merchants seeking to supercharge their customer support. Built with cutting-edge AI technology, HelpIQ offers a seamless and intuitive live chat experience. Its AI-powered chatbots can handle common customer queries 24/7, ensuring your customers never have to wait for assistance.
Key Features of HelpIQ:
- AI-Powered Chatbots: Automatically resolve common customer questions, reducing the workload on your support team.
- Personalized Conversations: Leverage customer data from past interactions to deliver tailored responses, enhancing the customer experience.
- Seamless Shopify Integration: Sync effortlessly with Shopify to pull customer data, enabling informed and context-aware conversations.
- Omnichannel Support: Manage queries from email, social media, and live chat in one unified dashboard, streamlining your support operations.
- Automated Workflows: Save time with automated ticket routing and escalation, ensuring no query falls through the cracks.
Pricing: Free plan available, premium plans start at $21/month, check more information for packages pricing here
Pros:
- Advanced AI capabilities for instant query resolution.
- Easy integration with Shopify.
- Saves time with automation and omnichannel support.
Cons
- Higher pricing may not be suitable for small businesses.
2. Tidio Live Chat
Best For: Small to medium-sized stores looking for an affordable and user-friendly solution.
Tidio remains a favorite among Shopify merchants in 2025 for its simplicity and automation capabilities. It’s an excellent choice for businesses that want to provide live chat support without overwhelming complexity.
Key Features of Tidio Live Chat:
- Pre-Built Chatbot Templates: Quickly set up chatbots with ready-to-use templates, saving time on configuration.
- Multi-Language Support: Cater to a global audience with support for multiple languages.
- Email Integration: Automatically send follow-up emails to customers after chat sessions, ensuring no query is left unresolved.
- Customizable Chat Widgets: Match the chat widget’s design to your store’s branding for a cohesive look.
Pricing: Free plan available, premium plans start at $29/month.
Pros:
- Affordable pricing with a free plan for small businesses.
- User-friendly interface, making it easy to set up and use.
- Great for basic live chat needs.
Cons:
- Limited advanced features compared to competitors.
3. Gorgias
Best For: Scaling e-commerce brands handling a high volume of support queries.
Gorgias is a robust customer support platform that combines live chat with email and social media support. It’s designed for growing businesses that need a comprehensive solution to manage customer interactions efficiently.
Key Features of Gorgias:
- Shopify Integration: Access customer order details directly within the chat interface, enabling faster and more informed responses.
- Macros for Quick Responses: Use pre-written templates to respond to common queries quickly and consistently.
- Advanced Analytics: Monitor support team performance with detailed reports and insights.
- Unified Inbox: Manage all customer interactions (email, social media, and live chat) in one place.
Pricing: Starts at $50/month.
Pros:
- All-in-one customer support platform.
- Excellent for handling high query volumes.
- Integrates seamlessly with Shopify.
Cons:
- Steeper learning curve due to advanced features.
4. Reamaze
Best For: Brands that value video interactions alongside traditional live chat.
Reamaze is a versatile live chat app that combines traditional chat functionality with innovative features like video chat. It’s ideal for businesses that want to offer a more personalized and interactive support experience.
Key Features of Reamaze:
- Workflow-Powered Chatbots: Automate responses and streamline support with customizable workflows.
- Video Chat Support: Engage customers face-to-face for more complex queries, adding a personal touch to your support.
- Unified Inbox: Manage email, social media, and live chat communications in one place.
- Customizable Chat Widgets: Tailor the chat widget to match your store’s branding.
Pricing: Free plan available, premium plans start at $29/month.
Pros:
- Versatile communication options, including video chat.
- Easy to set up and use.
- Great for businesses that want to stand out with personalized support.
Cons:
- Limited AI capabilities compared to competitors.
5. LiveChat
Best For: Stores focusing on lead generation and sales conversion.
LiveChat is a long-time player in the customer support space, known for its robust features and focus on converting chats into sales. It’s an excellent choice for businesses that want to use live chat as a tool for driving revenue.
Key Features of LiveChat:
- Customizable Chat Widgets: Design chat widgets to align with your store’s branding and aesthetics.
- Detailed Reporting Tools: Track chat performance, customer satisfaction, and agent productivity with in-depth analytics.
- Integration with 200+ Platforms: Connect LiveChat with CRM tools, email marketing platforms, and more for a seamless workflow.
- Chat Routing: Automatically route chats to the most appropriate agent based on skills or availability.
Pricing: Starts at $24/month.
Pros:
- Excellent for converting chats into sales opportunities.
- Highly customizable to fit your business needs.
- Affordable pricing for small to medium-sized businesses.
Cons:
No free plan available.
How to Choose the Right Live Chat App for Your Store
Selecting the best live chat app depends on your store’s size, niche, and support needs. For Shopify merchants seeking a cutting-edge, AI customer service solution, HelpIQ stands out as the top choice in 2025. By integrating the right live chat app, you can enhance customer satisfaction, boost sales, and scale your business effortlessly.
Empower your store with AI-powered customer support. Install HelpIQ today
