Category Ticket Collaboration

The Alert feature delivers timely updates and important information to team members, ensuring they stay informed and engaged with relevant events or actions within the app. Through alerts, users can efficiently manage their tasks, appointments, or critical events, enhancing overall…

The Private Note feature allows team members to communicate internally within ongoing customer interactions without the customer’s awareness. This enables discreet collaboration, facilitating the exchange of insights, instructions, or comments among team members to enhance support quality and efficiency Here’s…