Category Ticket Management

The Ticket Note feature enables agents to take notes during customer interactions within the chat interface, facilitating the capture of important details, insights, or actions for future reference. These notes enhance continuity and efficiency in customer support, empowering agents to…

It is so overwhelming to find a particular ticket for resolving the query. The HelpIQ solves it by adding the filter option in ticketing. Here’s how you can do it: Click on the Inbox icon from the left navigation menu…

By snoozing messages, users can prioritize their focus on other tasks or conversations without feeling overwhelmed by incoming messages. This feature enhances productivity and organization by providing users with greater control over their message management, ensuring that important messages are…

You might need to mark a ticket as “unread” even after you have viewed it because it might need a second look or you’re still not done resolving the query. Here’s how you can do it on HelpIQ: Click on…

To Set up the ticket priority. Here’s how you can do it on HelpIQ: Click on the Inbox icon from the left navigation menu Then select the Universal Inbox menu (see the screenshot below) 3. Now select the ticket you…

Sometimes you need to assign the right person to resolve a customer’s query. For example, a ticket related to the missing order or replacement of an order can be directed to the operation team or an individual expert. Here’s how…

To label the ticket for ease of understanding. Here’s how you can do it on HelpIQ: Click on the Inbox icon from the left navigation menu Then select the Universal Inbox menu (see the screenshot below) 3. Now select the…

Quick reply will allow you to respond to your customers instantly with pre-saved responses to the most common customer queries. It’s a great way to reduce response times and boost agent productivity. Here’s how: Click on the Settings icon from…