You might need to mark a ticket as “unread” even after you have viewed it because it might need a second look or you’re still not done resolving the query.
Here’s how you can do it on HelpIQ:
- Click on the Inbox icon from the left navigation menu
- Then select the Universal Inbox menu (see the screenshot below)
3. Now select the ticket you want to mark as unread
4. Then click on the 3 dots menu and Select Mark as Unread Option(see the screenshot below)
Hurray! Once you do, the ticket is “unread” and you can get back to it later.