The channels report provides valuable insights into the performance of your various channels. It enables effortless comparisons to identify the most traffic-generating channel and the channel with the most efficient resolution time Here’s how: Click on the Analytics icon from…
After you log in to HelpIQ, you can invite your team members to the platform. Here’s how: Click on the Settings icon from the left navigation menu Then select the User Setup menu (see the screenshot below) 3. Now click…
Quick reply will allow you to respond to your customers instantly with pre-saved responses to the most common customer queries. It’s a great way to reduce response times and boost agent productivity. Here’s how: Click on the Settings icon from…
With HelpIQ, you can create a standard email signature for all your team members where the name, user role, and brand name are pulled automatically from the user profiles. Here’s how: Here’s how: Click on the Settings icon from the…
Add the Business hours to let the customers know when you’re online. Here’s how: Click on the Settings icon from the left navigation menu Then select the Business Hours menu (see the screenshot below) 3. After that you will see…
Empower your customer support with seamless email integration on HelpIQ. Consolidate all your email accounts into one unified inbox, enabling efficient management and swift responses to customer inquiries. Here’s how: Click on the Settings icon from the left navigation menu…
Enhance your customer support capabilities by seamlessly integrating your Facebook account with HelpIQ. Respond to inquiries efficiently through Facebook Messenger and streamline comment management for improved engagement. Here’s how: Click on the Settings icon from the left navigation menu Select Channel…
Enhance your customer support capabilities by seamlessly integrating your WhatsApp account with HelpIQ. Connect directly with customers through WhatsApp, streamlining communication and providing efficient assistance. To integrate WhatsApp you need a Facebook meta-developer account. Here’s how you can do it:…
Enhancing customer support is crucial for any successful online store. By enabling live chat, you can provide immediate assistance to your customers, improve their shopping experience, and increase sales. Our Shopify app makes this process seamless and straightforward. Here’s how…
Connect a Shopify store to HelpIQ to access customer information, and order details, and use the data in your Fast Reply templates. Integrating a Shopify store is very easy. Here’s how: Click on the Settings icon from the left navigation…
