HelpIQ

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How to snooze the ticket in HelpIQ?

By snoozing messages, users can prioritize their focus on other tasks or conversations without feeling overwhelmed by incoming messages. This feature enhances productivity and organization by providing users with greater control over their message management, ensuring that important messages are…

How I check the Label Report in HelpIQ?

The labels report provides valuable insights into performance across various channels. It allows for easy comparison to determine which labels exhibit the most efficient resolution times. Here’s how: Click on the Analytics icon from the left navigation menu Then select…

How I check the User Report in HelpIQ?

Explore individual user performance through HelpIQ’s user report. Analyze user performance, compare their capabilities, and uncover each user’s unique strengths. Here’s how: Click on the Analytics icon from the left navigation menu Then select the Users Report menu (see the…