Help Centre – Shopify Integration
How do I get the Shopify product data of a customer in HelpIQ? How do I see the Shopify order data of a customer in HelpIQ?
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How to use Copilot?
The Copilot feature enhances customer interactions by providing real-time suggestions and guidance to agents. It analyzes ongoing conversations, offers relevant responses, and assists agents in delivering efficient and accurate support, thereby elevating the overall customer experience. Here’s how you can…
How to add ticket note when interacting with customer?
The Ticket Note feature enables agents to take notes during customer interactions within the chat interface, facilitating the capture of important details, insights, or actions for future reference. These notes enhance continuity and efficiency in customer support, empowering agents to…
How to access the alert notification in HelpIq?
The Alert feature delivers timely updates and important information to team members, ensuring they stay informed and engaged with relevant events or actions within the app. Through alerts, users can efficiently manage their tasks, appointments, or critical events, enhancing overall…
How to add private note in HelpIq?
The Private Note feature allows team members to communicate internally within ongoing customer interactions without the customer’s awareness. This enables discreet collaboration, facilitating the exchange of insights, instructions, or comments among team members to enhance support quality and efficiency Here’s…
How to create Auto reply to HelpIQ?
The Auto Reply feature instantly responds to incoming messages with pre-configured responses, ensuring timely acknowledgment and managing customer expectations, thus improving communication efficiency Here’s how: Click on the Settings icon from the left navigation menu Then select the Auto Reply…
How to summarize the ticket in HelpIQ?
Automated AI summarization condenses lengthy tickets into concise summaries, facilitating quicker comprehension for agents and faster response times, ultimately enhancing customer support efficiency Here’s how you can summarize the ticket 1. Click on the Inbox icon from the left navigation…
How to access AI Suggest reply feature in HelpIQ?
Our AI Suggest Response feature leverages advanced algorithms to analyze customer queries and suggest pre-written responses to agents, enabling faster response times. By automatically generating relevant suggestions, agents can efficiently address customer inquiries, improving overall support efficiency and enhancing customer…
How to add FAQs in HelpIQ?
Your support team shouldn’t invest time addressing repetitive questions from your customers. This is precisely why we developed the FAQ feature Here’s how you can add FAQs: Click on the Settings icon from the left navigation menu Then select the…
How to get access of AI Logs in HelpIQ?
To enhance the chatbot’s AI model, simply input the web URL of the content you wish to use for training data. This will help the chatbot learn from the specific information provided on that webpage. Here’s how you can do…