dikshagoel2005

It is so overwhelming to find a particular ticket for resolving the query. The HelpIQ solves it by adding the filter option in ticketing. Here’s how you can do it: Click on the Inbox icon from the left navigation menu…

By snoozing messages, users can prioritize their focus on other tasks or conversations without feeling overwhelmed by incoming messages. This feature enhances productivity and organization by providing users with greater control over their message management, ensuring that important messages are…

You might need to mark a ticket as “unread” even after you have viewed it because it might need a second look or you’re still not done resolving the query. Here’s how you can do it on HelpIQ: Click on…

To Set up the ticket priority. Here’s how you can do it on HelpIQ: Click on the Inbox icon from the left navigation menu Then select the Universal Inbox menu (see the screenshot below) 3. Now select the ticket you…

Sometimes you need to assign the right person to resolve a customer’s query. For example, a ticket related to the missing order or replacement of an order can be directed to the operation team or an individual expert. Here’s how…

To label the ticket for ease of understanding. Here’s how you can do it on HelpIQ: Click on the Inbox icon from the left navigation menu Then select the Universal Inbox menu (see the screenshot below) 3. Now select the…